SymClean is delighted to share that Kim, our office administrator at our Darwen office, has been recognised as an award-winning apprentice and has been rewarded with a customer service award. This award acknowledges Kim’s dedication to her work at SymClean and our customers. We take immense pride in our teams and are dedicated to nurturing talent across all the functions within the business.
Meet SymClean’s Award-Winning Apprentice, Kim Cosgrove
Kim is part of our team in the Darwen office and spends her days supporting both our teams and customers with any queries they may have. Kim plays a pivotal role in maintaining the smooth operation of our office, being on hand to support with any issues. You may have spoken to Kim when calling the office as she is always on hand to support our clients with scheduling on-site surveys, work, and answering any queries.
Kim initially joined SymClean working as a hygiene operative. Whilst working with Kim, her attitude and determination were very clear and aligned perfectly with the SymClean ethos. When presented with the opportunity, Kim decided to join our operations team and started her role as office administrator.
In addition to her role at SymClean, she is studying a customer service qualification at Blackburn College, who recognised her for this customer service award. Through this apprenticeship program, Kim has studied and received comprehensive training in problem-solving techniques, and enterprise skills as well as working hands-on at SymClean, learning the intricacies of our offering and services.
Throughout her apprenticeship qualification, Kim has consistently exceeded expectations and become an integral part of our Northern operations. Kim handles all tasks with an optimistic attitude, supporting both our customers and the SymClean team with any enquiries whilst proactively seeking solutions to enhance customer experiences.
Within her studies, Kim has researched and found many ideas to use at SymClean, from processes to customer service methods. Her dedication to making a difference has impressed us, our customers, and our partners, receiving praise from everyone she deals with.
Winning the Customer Service Apprentice of the Year award is a testament to Kim’s great attitude and the impact that she has made at SymClean Industrial.
Tanya Targett, Managing Director of SymClean Industrial commented
“We are absolutely thrilled to see Kim receive this well-deserved recognition. Being chosen as the winner of the customer service award truly reflects her dedication to her role and our customers. This achievement is a testament to our team’s commitment to delivering exceptional service, and I couldn’t be prouder of our team and their success!”
Claire, Kim’s tutor added
“Kim has demonstrated dedication and commitment to her studies and has produced consistently high-quality work throughout her apprenticeship.
Kim’s ability to manage her time effectively is evident in the timely submission of assignments and journal entries. This skill is essential for balancing the demands of work, study, and personal commitments which Kim does brilliantly. This has led Kim to make fantastic progress.
Kim not only sets high standards for herself but also sets a positive example to her peers and is a pleasure to have on the course. Kim receiving the Apprentice customer service award is thoroughly deserved”
SymClean Industrial is committed to nurturing and upskilling our workforce.
At SymClean, we are committed to providing ongoing support, training, and opportunities for career advancement, but most of all ensuring that every member of our team feels valued and inspired to reach their full potential. Our apprentice, Kim, winning a customer service award, is just one example of the amazing achievements you can make by being a part of our team.
To find out more about our commitment to the workforce, read more about our values here, or take a look at what opportunities are available at SymClean Industrial.
